Terms and Conditions

Please read the following terms and conditions before choosing to rent a furnished apartment from Milson Executive Apartments.

1. Bookings and rates
Bookings can be made for 1 bedroom apartments with a minimum 1 night stay. 2 or 3 bedroom apartments however require a minimum 3 night booking. Accommodation including New Years Eve require a minimum 7 night booking. Any booking that is due to check out on either Christmas Day, Boxing Day, or New Years Day will incur the accommodation cost for the following night.
All rates are subject to change at anytime. The rental rate varies depending on how long you are staying, the fit out of the apartment and location. Rates are at the discretion of Milson Executive Apartments, they also take into account seasonal trends.

For all enquiries please contact us at info@milsonexecutive.com.au and our booking consultants will respond with the availability details and rates.

For all bookings please phone us on + 61 2 9959 3450 or email info@milsonexecutive.com.au with your details. Our office hours are: Monday - Friday 8:30am and 5:30pm, Sat 9am - 1pm, Sundays & Public Holidays - Closed.

An after hours duty manager is available for early or late checkins and emergency callouts.

Bookings are only tentatively confirmed until receiving your 20% deposit payment. All accommodation must be paid for in advance or upon arrival. For stays of up to 1 month, the amount payable is due in full. For stays longer than 1 month, payments can be made in monthly instalments. In the rare case that your choice of apartment is not available, Milson Executive Apartment reserves the right to provide alternative accommodation of similar standard.

2. Payment
Payments can be made by either Cash, Electronic Funds Transfer, Credit Card or Direct Bank Deposits.
Payments made by cash, electronic funds transfer or direct bank deposits will also require a credit card on file for security.

3. Credit Cards
Milson Executive Apartments accepts most major credit cards. All credit card payments are subject to merchant fees. (Visa, Mastercard, American Express 2.5%, Diners Club 4.0%).

4.Cancellation / Refund Policy
Milson Executive Apartments will refund any prepaid amounts (less $50 administration fee) if the property can be re-booked for the dates of your booking. If a substitute booking cannot be found, cancellation fees are as per the following schedule – please note  Xmas and New Year period*

Cancellations	Over 30 days before arrival	- full refund (less administration fee)
	11 – 30 days before arrival	- 50% refund
	0 - 10 days before arrival	- no refund
*Xmas/New Year Cancellations:	Over 30 days before arrival	- full refund (less administration fee)
	0 - 30 days before arrival	- no refund

5. Cancellation by Milson Executive Apartments
Milson Executive Apartments reserves the right to cancel any booking before or during your stay. Should this occur, MEA will either provide a full refund for the remainder of your stay, or move you to an alternative apartment of a similar standard. If damages occur and/or the terms and conditions are breached, then the guest may be asked to leave. In this case, no refund will be provided and damage charges will be levied.

6. Booking Amendments
Amendments - for reduced stays once you have commenced your occupancy, no refund will be made if a substitute booking cannot be found.

Extensions - If you would like to extend your stay, 7 days notice must be given to take up the extension. If no notice is given to the office, we reserve the right to re-book the apartment. No guarantee for continuance of accommodation in the same apartment can be given.

7. Key Collection
All check-ins within normal business hours should attend the office where you will be shown to your apartment by one of our staff. For check-ins out of normal business hours, please phone the after hours mobile number provided on your confirmation 20 mins prior to arrival to ensure a duty manager can meet you at the property with the keys and show you to your apartment.

8. Arrival / Departure
Check in time is 2pm and check out time is 10am unless alternative arrangements have been made with our office. For very early arrivals, we suggest booking from the night before to secure an early check-in.

9. Guest Responsibilities

• It is the responsibility of every guest to read and abide by these terms and conditions.
• It is the responsibility of all guests to report any issue with the property to the Management. This includes any disturbance, damage, loss or any criminal matter relating to the property.
• Apartments are to be used only for accommodation. Parties or commercial use is strictly prohibited.
• All damages and breakages payable (see ‘Damages & Breakages’ section).
• The number of tenants must not exceed the maximum number allowed and listed on your booking confirmation. If a property is reported to be overloaded, the tenants will be asked to vacate, with no refund given.
• All apartments are privately owned, please respect this and do not move furniture around.
• Guests should show respect and care for the property and ensure doors and windows are locked when vacated.
• Guests are expected to keep the property at an acceptable level of cleanliness that would be considered acceptable to an average person. Any unacceptable damage resulting from poor cleanliness will be charged to the guest. If cleaners are required to make additional charges these will be passed on to the guest also.
• A departure clean is payable (see ‘Cleaning’ section).
• Please consider other tenants at all times and remember that your accommodation is in a residential apartment block.
• Pets are not allowed in any of our properties.
• Telephone call charges are paid by the guest
• All apartments are non-smoking.

10. Cleaning
A departure clean is payable. All guests incur a departure cleaning fee on each booking for cleaning on check-out, the following charges are a general guideline.

Studio/One bedroom Apartment	$80
Two bedroom Apartment	$120
Three bedroom Apartment	$150

For stays over 8 days, your apatment will receive a weekly linen change which includes a light clean. This is included in the cost of your accommodation. Any additional cleaning requirements should be organised with our office.

11. Damages and breakages
Your credit card details will be held as security. Breakages or damage to the apartment resulting from your occupancy will be paid for by the guest. In the event of damages incurred by you or your visitors to the apartment, your credit card will be deducted with a charge in accordance with the damages and a receipt will be forwarded to your nominated email address.

12. Facilities
All apartments are fully furnished and equipped with linen. 
All apartments at minimum have a their own kitchenette, laundry facilities, TV with Foxtel, security car parking and self contained balconies.

Electricity: All Utilities are included in the rental rate for normal consumption. Excessive usage may incur additional charges.

Telephone: Your apartment has a telephone line. Incoming calls are not charged. Outgoing telephone call charges are paid by the guest. To connect the telephone you must register at www.fatfree.com.au or call the Fat Free Fone Co on 1300 726 831.Please note: Services are booked on arrival it may take up to 24 hours for connection. 

Internet: Wireless Broadband rental service is available and is provided at an additional cost by contacting our office. To ensure services are available upon arrival please pre-book at info@milsonexecutive.com.au or call +61 2 9959 3450 between 8:30 am and 5:30pm weekdays or 9-1 Saturday .

14. Additional Services
Milson Executive Apartments can also arrange for any of the following services. Please request when booking to help assure availability.

• Portable/fold-up beds
• Cots/highchairs
• Late checkouts